Your Location: USA mainland & Alaska
Your Location: Hawaii


Dollar Car Rental

Thrifty Car Rental


Your web browser is no longer supported, and you may have difficulty navigating this site.
We recommend you upgrade your browser, or install Firefox or Chrome.

Employee Assistance Program (EAP)

The Employee Assistance Plan (EAP) — Ability Assist — is a voluntary, confidential counseling program designed to assist you and your family members. You can access the EAP whenever you experience a personal, family, or work issue that may affect your health, job performance, or general well-being, and it’s FREE to you — Hertz pays the full cost.

EAP counselors are available 24 hours a day, seven days a week at (800) 964-3577. EAP services also include up to three face-to-face emotional or work life counseling sessions per occurrence per person per year. Counseling for legal, financial, medical, and benefit-related concerns is available by phone.

There is no cost to use the EAP, although additional counseling may involve charges. EAP counselors are trained to help you handle a variety types of issues, including, but not limited to:

  • Relationship issues
  • Conflict management
  • Child and elder care referral
  • Alcohol or drug abuse
  • Depression
  • Work-life balance
  • Financial and legal matters
  • Stress management
  • Other concerns that could affect you, your family, or your job

The Guidance Resources website offers a full range of tools and resources on behavioral health and work-life balance topics. If you’re a first-time user, click on the Register tab.

  • In the Organization Web ID field, enter: HLF902
  • In the Company Name field enter: ABILI and click Submit
  • Select Ability Assist Program and click Submit to complete your profile and create your confidential user name and password.

Learn more about the EAP.


Download our app from the App Store.

Plan Options

No items found.