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MyQHealth Care Coordinators

What's a MyQHealth Care Coordinator?

You can think of Care Coordinators at MyQHealth as your personal health care warriors. They’re an expert team of nurses, patient services representatives, and benefits specialists and they can help you with medical, pharmacy, and other benefits questions or issues. Their specialty? That’s helping you navigate the health care system, especially when you need to focus on your health.

The bottom line is Care Coordinators have your best interest at heart and will fight for you and your covered dependents. 

Click here to watch a quick video about MyQHealth Care Coordinators.

What can Care Coordinators help with?

Care Coordinators can help with:

  • Using and understanding your various benefits and plans – even ones you may not know about,
  • Finding in-network doctors,
  • Questions about ID cards, claims, and billing,
  • Managing a health condition,
  • Understanding treatment options,
  • Understanding long-term support for a diagnosis,
  • Reducing out-of-pocket costs,
  • Learning simple steps to improving your health, and more!
Does it cost money to contact a Care Coordinator?

No, contacting a Care Coordinator is free of charge. In fact, we encourage all employees and covered dependents in the United States mainland who are enrolled in a Hertz medical plan to connect with a MyQHealth Care Coordinator. And, there’s no limit to how often employees and dependents can work with Care Coordinators. 

If you live in Hawaii, you can use Health Advocate. Go to for more information.

How do I contact a Care Coordinator?

To speak with a Care Coordinator, call 877-674-3045. They’re available from 8:30 a.m. to 10:00 p.m. ET (7:30 a.m. to 9:00 p.m. CT), Monday through Friday. You can always find this number on the back of your ID card.

When you create an account through the online portal,, you can also communicate with Care Coordinators via secure e-mail or a real-time chat session. And, you can even schedule a time to have a Care Coordinator contact you.

Is there a website for Care Coordinators?

Yes, is a secure, confidential member portal that you can use anytime to access benefits information, including your account balance(s), claim information, and more.

Plus, you can communicate with Care Coordinators via secure e-mail or a real-time chat session through the member portal. And, you can even schedule a time to have a Care Coordinator contact you.

How do I register for a new account through

First time on To register for a new account, click Not Registered? Then, complete all of the required fields and click Submit. You’ll receive a verification message in your email that will prompt you to create a new password.

Is there a mobile app for Care Coordinators?

Yes, download the MyQHealth mobile app for support and guidance while you’re on the go. Here are a few examples of how the mobile app can help you:

  • Find in-network providers near you,
  • Request or access your ID card,
  • View your plan benefits,
  • Check claims and deductibles,
  • Schedule a call with a Care Coordinator,
  • Receive real-time health and wellness guidance, and more!

Here’s how to get the app:

  1. Open the Apple App Store or Google Play.
  2. Search for “MyQHealth — Care Coordinators.”
  3. Select the app and tap Install to begin downloading.
  4. When it’s finished downloading, open the app and register or log in.