You can think of Care Coordinators at MyQHealth as your personal health care warriors. They’re an expert team of nurses, patient services representatives, and benefits specialists and they can help you with medical, pharmacy, and other benefits questions or issues. Their specialty? That’s helping you navigate the health care system, especially when you need to focus on your health.
The bottom line is Care Coordinators have your best interest at heart and will fight for you and your covered dependents.
Click here to watch a quick video about MyQHealth Care Coordinators.
Care Coordinators can help with:
No, contacting a Care Coordinator is free of charge. In fact, we encourage all employees and covered dependents in the United States mainland who are enrolled in a Hertz medical plan to connect with a MyQHealth Care Coordinator. And, there’s no limit to how often employees and dependents can work with Care Coordinators.
If you live in Hawaii, you can use Health Advocate. Go to HertzBenefits.com/Hawaii for more information.
To speak with a Care Coordinator, call 877-674-3045. They’re available from 8:30 a.m. to 10:00 p.m. ET (7:30 a.m. to 9:00 p.m. CT), Monday through Friday. You can always find this number on the back of your ID card.
When you create an account through the online portal, HertzCareCoordinators.com, you can also communicate with Care Coordinators via secure e-mail or a real-time chat session. And, you can even schedule a time to have a Care Coordinator contact you.
Yes, HertzCareCoordinators.com is a secure, confidential member portal that you can use anytime to access benefits information, including your account balance(s), claim information, and more.
Plus, you can communicate with Care Coordinators via secure e-mail or a real-time chat session through the member portal. And, you can even schedule a time to have a Care Coordinator contact you.
First time on HertzCareCoordinators.com? To register for a new account, click Not Registered? Then, complete all of the required fields and click Submit. You’ll receive a verification message in your email that will prompt you to create a new password.
Yes, download the MyQHealth mobile app for support and guidance while you’re on the go. Here are a few examples of how the mobile app can help you:
Here’s how to get the app: