Benefits Contacts
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Benefits Questions
AskHR & Hertz Benefits Specialists
- AskHR is available from 9 a.m. to 6 p.m. EST (8 a.m. to 5 p.m. CST), Monday through Friday. Call 1-800-654-3373 and select Option 3.
- Hertz Benefits Specialists are available Monday – Friday from 9 a.m. – 6 p.m. EST (8 a.m. – 6 p.m. CST). Call 1-800-654-3373 and select Option 3.
Plan Advisor + Care Connect
1-833-58-HERTZ (1-833-584-3789)
Contact Plan Advisor + Care Connect to talk with licensed nurses and social workers to assist you with everything from your Hertz UMR medical and prescription drug benefits to counseling resources to telemedicine benefits. Plan Advisors are available 24/7. Use the website anytime to look up network providers, check your claims activity, or find tools for improving your health. You can also access your FSA account information on the website.
Health Advocate (Hawaii only)
1-866-695-8622
We are always with you at home or on the go when you download the Health Advocate mobile app.
Medical Coverage
UMR
1-833-58HERTZ (1-833-584-3789)
Make the most of your medical plan coverage. Review your claims, check your FSA balances, find network providers, estimate your treatment costs, and get other valuable health information.
Medical Coverage - Hawaii
Kaiser Permanente
1-800-966-5955
Review your claims, find medical providers, estimate treatment costs, email your doctor’s office, view lab results, schedule routine appointments, refill prescriptions, and more through Kaiser’s website. And download the Kaiser Permanente app for access on the go.
Prescription Drugs
OptumRx
1-855-871-6277
Compare prices for prescriptions, track prescription history, refill mail-order prescriptions, and learn more about your medications.
Prescription Savings (Mainland only)
Rx Savings Solutions
1-800-268-4476
Register with these pharmacy experts for help lowering your out-of-pocket prescription drug costs.
HSA
Optum Customer Care
1-866-234-8913
Once you’ve opened a health savings account (HSA) with Optum Bank, you have access to a number of tools and resources, making it easy to manage your account online. They can help you use your HSA today and help plan for the future.
Teladoc
1-800-Teladoc (1-800-835-2362)
Talk to a doctor anytime, day or night, and from anywhere, on your mobile phone, tablet, or computer.
Employee Assistance Program
1-888-881-5462
If you’re a first-time user:
- Enter the group code hertz (all lowercase) in the field next to Web Access and click Submit.
- Download the mobile app in the Mobile Download section.
Dental Coverage
Cigna
1-800-244-6224
Find in-network dental providers, learn exactly what’s covered, and estimate your costs for care.
Dental Coverage - Hawaii
Hawaii Dental Service
1-800-232-2533
Find in-network dental providers, learn exactly what’s covered, and estimate your costs for care with Hawaii Dental Service.
Vision Coverage
EyeMed
1-866-723-0513
Find network vision providers and plan details, and review your claims.
Life, Accidental Death & Dismemberment (AD&D), Critical Illness, Accident, and Hospital Indemnity Coverage
The Hartford
Life/AD&D Claims Phone #: 1-888-755-1503
Critical Illness/Accident/Hospital Indemnity Claims Phone #: 1-866-547-4205
Claims Fax #: 1-866-954-2621
Claims Mailing Address:
The Hartford
Group Claims
P.O. Box 14299
Lexington, KY 40512-4299
Contact The Hartford for information about Life insurance, AD&D insurance, Critical Illness, Accident, and Hospital Indemnity coverage and claims.
Short-Term Disability, Long-Term Disability & Paid Parental Leave
The Hartford
1-888-301-5615 | Visit Website
Contact The Hartford for information about disability and leave claims.
Legal Plan
MetLife Legal Plans (formerly Hyatt Legal)
1-800-821-6400
Search for in-network plan attorneys and learn more about the legal plan offerings.
Hertz Pension Center
1-866-819-8399
Access your pension benefit online through our new Hertz Pension Center website. You can also call between 9 am and 6 pm ET, Monday through Friday.
Partner: Telus Health
401(k) Plan
Fidelity
1-800-835-5095
Save for retirement and plan for your future with the Hertz 401(k) Plan. Select your investment options and manage your account.
Employee Discounts and Deals
Perks at Work
Access employee discounts and deals on quality products and services from hundreds of nationally recognized retailers, restaurants, hotels, and more.
Identity Protection
Allstate Identity Protection (formerly InfoArmor)
1-800-789-2720
Enjoy peace of mind, financial reassurance, and time-saving expertise with comprehensive identity protection.